Policy

Please read carefully

• We don’t pick after your animals, no stain removal, we don’t get on 20-foot ladders, that is safely hazard for us and the employees. 
• No refunds, if we missed something or you feel we needed to do more services please contact us within 24 hours so can go back to resolve the matter. 
•  We do ask for a deposit or have a card on file to secure you spot and insure us that you’re committing to our services.
•  If not, your spot will be replaced by someone whose ready to be taken care of. 
• Time is valuable for you and me.
• We need a 24-hour notice before cancelling if not you will be charged for half the price or immediate $120 per cancel, our time is value, so is yours, after 3 cancellations, we will no longer accept your business. 
• Prior to us showing up, have toys, clothes, anything that will hinder our ability to work efficiently picked up and put away. (we won't pick up toys, clothes, laundry, fecal matter laying all over the house, if we do see it, we have the right to leave the jobsite, plus $90 charge for our time and driving), if we decide, its nothing major a $50 charge will be applied extra for picking up anything listed on top.
• A family emergency comes up and we cancel, we can reschedule you another time and %10 discount will applied upon next visit. We will notify 24 hours before prior to cleaning.